FAQ

Hello stitch friend, here are a few frequently asked questions I hope you find helpful. 

 

Do you offer international shipping? - Currently, no. I ship all over the UK and am working to broaden my shipping abilities soon!

 

What are the shipping options and costs? - All parcels are shipped through Royal Mail. You have the choice of tracked 24 or 48. Shipping costs are listed at checkout. Purchases over £50 are free shipping!

 

What is your return policy? - I have a 30 day return policy on all skeins and extras. However, if you have your skein wound into a cake the item is no longer refundable is will be a final sale. 

 

How can I contact you if I have more questions or need assistance with my order? - The best place to reach me is through my email kmistitches@outlook.com, please keep in mind that I'm a one woman show and so I reply to my emails as quickly as possible.

 

What care instructions should I follow for your hand-dyed yarn? - The safest option for my yarn would be to always use cold water, mild detergent, and avoid agitation while wet. 

 

Can I request custom colorways or dye lots? - Currently no, I offer one-of-a-kind skeins that are sold by the batch. I am working to improve my replication process though so stay tuned!

 

Do you have a stitching group? - Yes! Please feel free to join my knitting group on Facebook "Knit for a Year" follow me as I knit my 20s away. Join the challenge or simply post your project when you like, it's all centered around community.